Below are additional resources from Adobe that can assist with the use, troubleshooting, and support of our on-premise installation of Adobe Connect
Getting Started With Adobe Connect
A step-by-step user-oriented guide for working with Adobe Connect. Includes system test tool that users can access to test the compatibility of their computer.
Adobe Connect How-To Guides
More in-depth user-oriented guides on specific topics related to working with Adobe Connect.
Adobe Connect training webinars
Weekly training webinars offered on Adobe Connect from Clarix Technologies
Adobe Connect Main Support Page
All Adobe Connect resources. Mostly administrator-oriented.
More administrator-oriented articles, but with a troubleshooting emphasis.
Adobe Connect Support Blog
Updates on known issues, troubleshooting, workarounds, etc.
Connect User Community
Who to contact
User questions, requests for webinar support:
Performance and Event Technology, Institutional Media Technologies, UIT
Non-responsive server, other server errors:
General Technical Support:
Adobe Platinum Support Direct:
(if requested, our contract number is 0085078292)
Clarix (our vendor for Adobe Connect):
Licensing questions :