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Indiana Wesleyan University Support Knowledge Base

Administrator Support Information

 

Below are additional resources from Adobe that can assist with the use, troubleshooting, and support of our on-premise installation of Adobe Connect

 

Note that not all support documentation that is from Adobe will be applicable to our on-premise installation of Adobe Connect. Some features, such as telephony and audio conferencing, are not used in our environment (our installation of Adobe Connect only uses the VoIP components for voice communication).

 

Getting Started With Adobe Connect

A step-by-step user-oriented guide for working with Adobe Connect. Includes system test tool that users can access to test the compatibility of their computer.

http://connect.indwes.edu/common/help/en/support/startmain.htm

Adobe Connect How-To Guides

More in-depth user-oriented guides on specific topics related to working with Adobe Connect.

https://helpx.adobe.com/adobe-connec...ct-how-to.html

Adobe Connect training webinars

Weekly training webinars offered on Adobe Connect from Clarix Technologies

http://www.clarix.com/training-registration.php 

Adobe Connect Main Support Page

All Adobe Connect resources. Mostly administrator-oriented.

https://helpx.adobe.com/adobe-connect.html

On-Premise Support

More administrator-oriented articles, but with a troubleshooting emphasis.

https://helpx.adobe.com/adobe-connec...e-support.html

Adobe Connect Support Blog

Updates on known issues, troubleshooting, workarounds, etc.

http://blogs.adobe.com/connectsupport/

Connect User Community

User-created resources.

http://www.connectusers.com/

 

 

Who to contact

User questions, requests for webinar support:

 

Doug Drown

Performance and Event Technology, Institutional Media Technologies, UIT

Doug.Drown@indwes.edu

ext. 2265

 

Non-responsive server, other server errors:

 

Konrad Willmert

konrad.willmert@indwes.edu

ext. 2048

 

Ev Webber

ev.webber@indwes.edu

ext. 2892

 

Stephen Swan

stephen.swan@indwes.edu

ext. 2429

 

General Technical Support:

 

Adobe Platinum Support Direct:

866-335-2256

(if requested, our contract number is 0085078292)

 

Clarix (our vendor for Adobe Connect):

 

Licensing questions :

 

Walt Zweigle

585-899-5300 ext.156

 

Technical Support:

 

Chris Dekonick

585-899-5300 ext.162

 

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