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Indiana Wesleyan University Support Knowledge Base

Additional Support Resources

Below are additional resources from Adobe that can assist with the use, troubleshooting, and support of our on-premise installation of Adobe Connect

 

Note that not all support documentation that is from Adobe will be applicable to our on-premise installation of Adobe Connect. Some features, such as telephony and audio conferencing, are not used in our environment (our installation of Adobe Connect only uses the VoIP components for voice communication).

 

Getting Started With Adobe Connect

A step-by-step user-oriented guide for working with Adobe Connect. Includes system test tool that users can access to test the compatibility of their computer.

http://connect.indwes.edu/common/help/en/support/startmain.htm

Adobe Connect How-To Guides

More in-depth user-oriented guides on specific topics related to working with Adobe Connect.

https://helpx.adobe.com/adobe-connec...ct-how-to.html

Adobe Connect training webinars

Weekly training webinars offered on Adobe Connect from Clarix Technologies

http://www.clarix.com/training-registration.php 

Adobe Connect Main Support Page

All Adobe Connect resources. Mostly administrator-oriented.

https://helpx.adobe.com/adobe-connect.html

On-Premise Support

More administrator-oriented articles, but with a troubleshooting emphasis.

https://helpx.adobe.com/adobe-connec...e-support.html

Adobe Connect Support Blog

Updates on known issues, troubleshooting, workarounds, etc.

http://blogs.adobe.com/connectsupport/

Connect User Community

User-created resources.

http://www.connectusers.com/

 

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