Home > Applications > Administrative > Colleague > Colleague Help > How to fix APRN password problem

How to fix APRN password problem

Table of contents


Describes how to help a user whose password does not work on the APRN Approval screen


If the customer's APRN Approval Password is not being accepted, follow these steps:

  1. Have the customer go to the APPW screen and reset their own password.
  2. Ask the customer to then try the new password on the APRN screen.
  3. If either step does not work, the customer may not be set up correctly as an approver.  Contact Liz Clark in the Business Affairs office on the customer's behalf or provide this contact information to the customer.
You must to post a comment.
Last modified
19:34, 26 Jan 2017



This page has no classifications.