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How to fix APRN password problem

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Overview

Describes how to help a user whose password does not work on the APRN Approval screen

Steps

If the customer's APRN Approval Password is not being accepted, follow these steps:

  1. Have the customer go to the APPW screen and reset their own password.
  2. Ask the customer to then try the new password on the APRN screen.
  3. If either step does not work, the customer may not be set up correctly as an approver.  Contact Liz Clark in the Business Affairs office on the customer's behalf or provide this contact information to the customer.
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Last modified
19:34, 26 Jan 2017

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