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Indiana Wesleyan University Support Knowledge Base

I got a new phone, what do I do?

Answer

The answer to this varies based on your scenario. Use the appropriate option below:

  • If your new phone has the same phone number, then you can follow this guide on re-activating the Duo Mobile app on your phone.
  • If your new phone is a different number than what you had when you setup Duo Mobile, but you have a secondary device setup on your account. You can follow this guide on how to add a new device to your account.
  • If your new phone is a different number and you don't have a secondary device setup on your account, then you'll need to contact the Support Center.