What do I do if my 2nd factor is offline? (i.e. Phone is dead, or lost)
Answer
We always advise adding a second device to your account for situations like this, however, if you find yourself in a situation where none of your devices are available you can contact the Support Center.
- Contact the Support Center
- The Support Center will verify your identity
- Then a one time password / bypass code will be issued to you
- The Support Center will assist you in entering the code to log in