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Indiana Wesleyan University Support Knowledge Base

What do I do if my 2nd factor is offline? (i.e. Phone is dead, or lost)

Answer

We always advise adding a second device to your account for situations like this, however, if you find yourself in a situation where none of your devices are available you can contact the Support Center.

  • Contact the Support Center
  • The Support Center will verify your identity
  • Then a one time password / bypass code will be issued to you
  • The Support Center will assist you in entering the code to log in
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