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Indiana Wesleyan University Support Knowledge Base

Duo Security

What is Two-Factor?

Two-factor authentication (2FA) means that when you log in, you provide two types of proof of identity.  The advantage of two-factor authentication [2FA] is that an attacker who obtains your password will not be able to log in as you without your Duo option.  For your two-factor authentication, IWU requires your Username/Password and Duo Security’s Authentication system.  With Duo, you can select multiple methods of identity verification.

Applications that require 2FA include:

- All Office365 cloud apps 

- IWU Portal

- VPN*   When signing into VPN, ensure your Duo Security App is open on your phone. Once the VPN app says “Connecting” you’ll need to approve the connection within Duo Security on your phone.  

How do I enroll?

If you have not previously setup Duo security, when you login to the IWU portal or Office365 applications, you will be prompted to setup DUO security for 2FA.

Options for Duo setup include: 


 Duo setup options.jpg


Download the appropriate app to your smart phone before completing the enrollment - You can download the Duo Mobile App here:


Apple -

Google Play -

Important Notes

·         It is best to setup multiple methods of Duo security

·         Additional Information can be found on Duo Security’s guide:  


Tip: The VPN login requires DUO authentication.  To use DUO with the GlobalProtect VPN,  you'll receive a call or "push" notification from Duo, but the GlobalProtect program itself will not provide a notification that it is waiting on DUO authentication.  

If you have any questions or concerns, please contact the Support Center at 765.677.2209 or Security Questions


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