This is how to identify a problem really exists when this alert is received.
This is how to resolve the underlying issue. This can be split into two sections if applicable, automated and manual.
The alert will automatically try these steps to resolve the issue.
These steps have been identified as possible solutions that haven't been automated yet.
This is how to identify that the problem has been fixed.
This is what happens when the problem hasn't been resolved in a timely manner.