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Indiana Wesleyan University Support Knowledge Base

Tomcat Unavailable

Overview

Monitors Tomcat instances

Symptoms

The Tomcat Server Template is reporting an issue with one of the following tomcat components

  • Tomcat service state
  • CPU > 80% warning > 90% critical
  • Memory > 80% warning > 90% critical

Resolution

Automated steps

  • Logs the event
  • Attempts to restart the service

Manual steps

Check services and relevent web page

Start/Restart Tomcat service

Restart server

Resolution

Bring up the relevent web page and verify page is responding correctly.  Check Solarwinds to verify it confirms the problem has been corrected.

Escalation

15 min: Email db_webdev@indwes.edu

1 hr 15 min: Email dba@indwes.edu

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