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Indiana Wesleyan University Support Knowledge Base

Office 2010 FAQ

FAQ (Frequently Asked Questions) 

Q: When will the Office 2010 Upgrade begin?
A: The Office 2010 Upgrade has already begun.  Many IWU computers already have the new version of Office installed and others are being installed regularly.

Q: Will everyone get Office 2010 at the same time?
A: Eventually, we intend to upgrade all IWU computers to the new Office 2010 Suite. We will install Office 2010 on any computers that support it, and any that do not will continue to use their current version of Office. 

Q: How can I tell if my computer will support Office 2010?
A: We will only be installing Office 2010 on computers that have at least 1 GB of RAM Memory installed, or any computer that already has Office 2007. To see how much RAM Memory is installed on your computer, follow these directions:

Windows XP Windows 7
Click on the start button and then right click on "My Computer and choose "Properties" which will give you this view(click on the image to view full size) Click on the Start button and right click on "Computer" and choose "Properties" which will give you this view(click on the image to view full size)
RamXP.JPG Ram7.JPG

 

Q: I am getting a new computer this year; will it come with Office 2010?
A: If you are receiving a new computer this year, it will come with Office 2010 already installed.  In addition, computers that are not being replaced this year will be evaluated by the IT Department to determine if they can be upgraded to Office 2010 (see previous question). 
 

Q: What compatibility issues exist between Office 2003, Office 2007, and Office 2010 that I should be aware of?
A: Office 2007 and 2010 share the same file format and no major compitability issues exist. There may be minor formatting issues that exist, but for the large majority of documents these will not be an issue. Compatibility issues that existed between Office 2003 and 2007 will still exist between Office 2003 and Office 2010. You can learn more about the different versions of Office here.

Q: If my computer is not going to be upgraded to Office 2010, will I be able to open Office 2010 documents.
A: Yes, Office 2010 saves all documents in the same format as Office 2007. If you are currently using Office 2003 you will need to still use the Office compatibility pack available here. If you would like to learn more about the differences in each Office version you can visit our Office Explained page.

Q: What if there are computers in our department that we do not want to upgrade to Office 2010?
A: Eventually, we intend to upgrade all IWU computes to the new Office 2010 Suite.  However, there may be many reasons for delaying the upgrade on some of the computers in your department.  If you answer yes to any of the following questions, you may want to consider delaying the upgrade.

  • Are there any other groups (both inside IWU and outside) with which you regularly share documents and are still using Office 2003?  If they continue to use Office 2003, will it be acceptable to lose some formatting (while sharing documents)?
  • Will some of the employees in your department need extra training time to bring them up to speed on the new Office system?  
  • Installing Office 2010 can take as much as 2 hours per computer to complete.  Are there any scheduled events that would prevent employees in your department from leaving their computers for that amount of time? (Please review the Upgrade Process for more information about how Office 2010 will be installed.)

If you answered yes to any of these questions, you may want to contact the IT Call Center to discuss these needs and see what options are available.

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