Describes how to restore Outlook Quick Parts after a workstation refresh.
Outlook has an auto complete feature called quick parts that enables the user to quickly paste frequently used emails into an outlook email. When a user receives a replacement computer, this information will not be restored via the normal data migration process. Here is how to restore quick parts items.
- Make sure hidden files and folders are visible on both computers.
- On the original computer, navigate to c:\users\name\AppData\Roaming\Microsoft\Templates. Inside the templates folder, there are two files named "Normal.dotm" and "NormalEmail.dotm." Copy these two files to a destination such as a network drive or thumb drive that will be accessible from the new computer.
- On the new computer, navigate to the same destination folder and copy these two files into it, overwriting the files already there.
To verify that the templates have been restored, open a new email, click on the "insert" ribbon, and click on the "quick parts" button. The stored templates should now be visible.