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Indiana Wesleyan University Support Knowledge Base

Ribbon disappeared

Overview

If a user now can access the CRM client and the Ribbon has disappeared for the mailbox items, and you are unable to unhide it,  please do the following,

Option One

1.       Close Outlook
2.       Go to Start-Run type in Regedit
3.       Navigate to HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52} 
4.       Right click on the 2.4 regkey and choose Export.  Save this export to your desktop for now so we have a backup.
5.       Now once that is backed up right click on the 2.4 regkey and choose delete.
6.       Launch Outlook

Option Two

If the above steps do not resolve the issue you can also try the following: 

  1.        Close outlook.
  2.        Navigate to and open Microsoft CRM 2011 in the Start Menu.
  3.        Remove the server entry.
  4.        Add a new server with the following information:

   5.         Open Outlook. (It should re-load the add-ins.

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