The page below gives a brief overview of what the problem steps recorder is used for and how to use it to submit an issue to the call center.
Windows 7 introduces a new powerful utility called the Problem Steps recorder, or PSR for short. PSR allows a person to "record" the steps that lead up to a problem thats easily reproduced. Its not ideal for sporadic issues, but if a certain problem is repeatable its a great tool to use. The example problem below is a good demonstration of when to use PSR.
Example: Every time the "New E-mail" button is pressed in Outlook, Outlook Crashes and displays an error message.
Since this problem occurs every time the button is pressed we can "record" these actions with PSR and send them on for the call center to diagnose.
The Problem Steps Recorder utility is very easy to use. To Launch the utility you will want to follow these steps:
Once the utility is launched you can follow these steps to use the utility:
Once everything is saved, proceed to the next section below to learn what do do with the Zip file that was just created.
Once you've saved the output from the PSR utility, you can email the file to the Call Center by:
Alternatively, you can also submit your ticket to the helpdesk through the End User Desktop instead of emailing through Outlook. The End User Desktop can be accessed here: https://support.indwes.edu/family