If an error or problem occurs that prevents Workstation Backup Scheduler from backing up your data, a message will be displayed on the “Status” tab to help identify the cause of the problem. Below is a more detailed explanation of what could be causing the issue if you are seeing one of these messages.
Message: All files copied successfully.
This message indicates that the most recent attempted backup completed and all selected files appear to have been copied. Review the files in your Home Folder to ensure that everything you need has been backed up correctly.
Message: Some files may not have been copied during the last backup, check your backup files. Click for more info.
This message indicates that the most recent attempted backup completed but some files were not copied. Review the files in your Home Folder to ensure that everything you need has been backed up correctly, and consider re-running the backup (see Performing a One-time Backup). You can also review the backup log files to see a list of which files were copied and which were skipped (see Robocopy Log Path).
Message: The last backup failed because an error occurred. Click for more info.
This message indicates that a backup was attempted, but failed because an error occurred while copying the files. In most cases, restarting the computer and re-running the backup (see Performing a One-time Backup) will resolve the problem. You can also review the backup log files to see a list of which files were copied and which were skipped (seeRobocopy Log Path). If the issue continues, contact the IT Call Center for assistance.
No Connection To Server
Message: The last backup was not attempted because the computer was not connected to the IWU network. Click for more info.
This message indicates that a scheduled backup was not attempted because Workstation Backup Scheduler could not connect to the server RED. This can happen for many reasons including:
- Your computer’s network cable was unplugged or the wireless was disabled.
- Your computer was not connected to the IWU network (see Your Home Folder).
- The server RED was unavailable at the time that the backup was scheduled.
- A network problem prevented your computer from connecting to the server.
Could Not Locate Home Folder
Message: The last backup was not attempted because your IWU Home Folder could not be identified. Click for more info.
This message indicates that Workstation Backup Scheduler was able to connect to the server RED, but could not locate any Home Folder for the user currently logged in. This could happen for any of the following reasons:
- You are logged into the computer with a user account that does not have a Home Folder (e.g. a student worker account).
- No Home Folder has been created for your account (see Your Home Folder).
- Your Home Folder name does not match your IWU username.
If the problem continues, contact the IT Call Center and provide the error message above along with your IWU username and the location of your Home Folder.
IP Address Blocked
Message: The last backup was not attempted because you were connected to an unsupported network. Click for more info.
This message indicates that you were connected to an unsupported network when the backup was scheduled to occur. Most commonly, this means that you were attempting the backup while connecting through the VPN (Virtual Private Network). Although you can access and view the contents of your Home Folder while connected to the VPN, you will not be able to perform a backup because of bandwidth concerns. You must be connected to the IWU network at the Marion campus or one of the regional education centers in order to use Workstation Backup Scheduler.
Message: No backup has been performed on this computer. Click for more info.
This message is displayed when Workstation Backup Scheduler can’t find a record of any successful backup. It is the default message that is displayed after installing Workstation Backup Scheduler before your first backup has been performed.
This message can also be displayed if the status file is missing or corrupt. Workstation Backup Scheduler records the status of the last backup in a file called status.xml in the Local Application Data folder. If the file is deleted, it will be recreated after the next backup.
No Recent Backup
Message: No successful backup has been completed for more than 1 week. Click for more info.
If no other error message is displayed, this message usually means that the computer was turned off (or that Workstation Backup Scheduler was not running) at the scheduled backup time or that the backup schedule has been disabled. Check the schedule (see Scheduling a Backup) and confirm that your computer is turned on and connected to the network during that time.
You may also want to consider performing a one-time backup (see Performing a One-time Backup) to ensure that your backup data is current.