Administrator Support Information
Below are additional resources from Adobe that can assist with the use, troubleshooting, and support of our on-premise installation of Adobe Connect
Getting Started With Adobe Connect
A step-by-step user-oriented guide for working with Adobe Connect. Includes system test tool that users can access to test the compatibility of their computer.
http://connect.indwes.edu/common/help/en/support/startmain.htm
Adobe Connect How-To Guides
More in-depth user-oriented guides on specific topics related to working with Adobe Connect.
Adobe Connect training webinars
Weekly training webinars offered on Adobe Connect from Clarix Technologies
Adobe Connect Main Support Page
All Adobe Connect resources. Mostly administrator-oriented.
On-Premise Support
More administrator-oriented articles, but with a troubleshooting emphasis.
Adobe Connect Support Blog
Updates on known issues, troubleshooting, workarounds, etc.
Connect User Community
User-created resources.
Who to contact
User questions, requests for webinar support:
Doug Drown
Performance and Event Technology, Institutional Media Technologies, UIT
ext. 2265
Non-responsive server, other server errors:
Konrad Willmert
ext. 2048
Ev Webber
ext. 2892
Stephen Swan
ext. 2429
General Technical Support:
Adobe Platinum Support Direct:
866-335-2256
(if requested, our contract number is 0085078292)
Clarix (our vendor for Adobe Connect):
Licensing questions :
Walt Zweigle
585-899-5300 ext.156
Technical Support:
Chris Dekonick
585-899-5300 ext.162