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Indiana Wesleyan University Support Knowledge Base

Troubleshooting Adobe Connect Add-In

In some cases, it is preferable to run Adobe Connect in a browser window, rather than in a separate pop-up window. This Guide shows how to disable that feature by removing the Add-In from the computer. It is usually preferable to test the Connect meeting in various browsers, prior to removing the Add-In. Additionally, Adobe Connect is available as a stand-alone application, independent of any browser.

Removal of Adobe Connect 9 Add-in

For HP Computer:

Step 1: Go to control panel

Step 2: Find programs

Step 3: Click "Uninstall a program"

Step 4: Find Adobe Connect 9 Add-in

Step 5: Click Uninstall

Step 6: Follow the prompts

Step 7: View the progress meter for removal of Adobe Connect 9 Add-in

Step 8: Restart web browser


For Mac Computer:

Step 1: Open Finder

Step 2: Press command+shift+G keys

Step 3: Type ~/Library/Preferences?Macromedia/Flash Player/ into the search bar

Step 4: Click Go

Step 5: View the Adobe Connect Add-in directory

Step 6: Click and drag the folder to the trash bin


If you have questions or would like a technician to help you with the process, please contact the Support Center at x2209 or email

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