Student Email FAQ

No. Microsoft is doing away with the hotmail style accounts and replacing them with Outlook.com accounts. To learn more about why we had to make this upgrade ahead of schedule please visit this page.

Yes, Learn how here

• To learn how to access the settings to put into a mobile device or other mail client please view Mobile Devices and Other Mail Clients.

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• If you do not log into your account for 31 days your account will become "inactive" To learn more about what this means and how to avoid it check out our Account Inactivity page.

• This is a more robust version of the email system you used previously.

• The mailbox size will be 50 GB.

• We are continually adding and updating information about Outlook.com on our Outlook.com User Guide. 

• Your email looks different due to an upgrade that took place last week.  With the exception of the new look, there have been very few changes to your email.  We apologize for the lack of advance notice on our part, and want to provide you with the resources you need for using the new email system.  For more information, please check out our other FAQs as well as our Student MyEmail Upgrade page.

• This usually is caused by resetting your password on the MyIWU page but not logging out afterwards. Learn more here.

• Yes

• No, you may transfer your calendar information from the Windows Live calendar (which can still be accessed here: https://calendar.live.com) to the Outlook Live calendar. Learn how to transfer calendar data from a Windows Live Calendar.

• Yes, however, only contacts manually added to your address book will transfer over. Any address that previously auto appeared as you started typing in the "to" field in the old system  will not appear in the new.

• No, if you’ve created Contact Categories in the old system, set them up in Outlook Live as distribution groups. Learn how to create a new distribution group.

• No

• No, you may still access your email account through all of your old bookmarks and through MyIWU and Blackboard.