To resolve the issue, follow the steps in this section.
3. Now choose the specific product
4. Choose the Problem Type
5. Choose the Category
6. If you are wanting to open a support incidence, click on Start Request
7. Choose the payment option "Use my Software Assurance Agreement"
8. Enter the Software Assurance ID#
10. If needed, edit the telephone number where you can be reached at
11. Select the region or country
12. Press Continue
13. Enter the Incident Title and the details of the issue
14. Choose the Severity
15. If applicable, attach required files