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Business Continuity Plan - Exchange (Old Plan)

Synopsis

Email system is composed of multiple servers.  SAPPHIRE is the Front End Exchange Server for Exchange 2003.  ONYX contains the CAS student and AGS Faculty email mailboxes and Teal contains the mailboxes for Staff/Employees

Information

SERVER NAME:                                              SAPPHIRE

RECOVERY PLAN:

               Short Term Recovery Plan:          We will create a virtual instance and configure for recovery

               Recovery Point Objective:           1 hour

               Recovery Time Objective:            4 hours

SERVER LOCATION:                                       Maxwell

SERVER PURPOSE AND SYNOPSIS:           Front End Exchange Server

All outside mail is directed through SAPPHIRE – if this server is down no outside mail will reach or be sent from network.

SAPPHIRE is a virtual server on Cluster 2

Server Info:

  • Manufacturer:                                
  • Model Number:                             
  • Service Tag #:                                 
  • Server Warranty:            
  • Warranty expiration:     
  • Manufacturer Support #:            
  • Manufacturer Support Site:       
  • Purchase Date:                               
  • Retirement Date:                           
  • Initial Cost:
  • Replacement Cost:

HARDWARE:

               CPU:

               Memory:

INSTALLED HARDWARE:              

SOFTWARE:                                      OS Microsoft Windows Server 2003                                                                                                                                   Microsoft Exchange Server

I.I.S.

                                                            Client for NetBackup

 

NETWORK:

  • NIC #1:                                10.7.1.5
  • IP Address:
  • Firewall (Y/N)
    • Open Ports:
  • External IP:                        199.8.25.251
  • Default Gateway:
  • DNS:                                    10.7.1.13; 10.7.1.16

 

Attached to SAN: (Y/N)

  • HBA (Model/WWPN)
  • Alias of HBA:
  • Switch/Port:
  • Array:
  • Assigned Storage:

Attached to UPS: (Y/N):                                             Y

Password policies for users: (Y/N);           Y

Server troubleshooting/documentation

               Start up script (normal):

               Shutdown procedure:

Backup Procedures:        No backup being performed currently.  A restore would take longer than the actual creation of a new virtual server for this.

  • Product version:
  • SQL/Exchange/Datatel:
  • Media (Disk/Tape):
  • Location of Media:
  • Retention Period:
  • Restore Process

Restore Personnel:

               Lead Person/Team:                       Dennis Harvey

               Technical Support:

               Location of software:

               Restore script

 

SERVER NAME:                                              ONYX    

RECOVERY PLAN:

               Short Term Recovery:                 

At current time we cannot move ONYX to TEAL because disk space for mailboxes would be an issue.  Therefore we would configure one of the machines hooked to SAN and use SAN for mailbox storage.         

               Recovery Point:                             

               Recovery Time:                               24 hours to rebuild completely

               Long Term Recovery:                    Procure and configure new server.

LOCATION:                                                      Maxwell 148

                                                                           Rack B5

SERVER PURPOSE AND SYNOPSIS:           Exchange Server (and Backup)

                                                                           ONYX is a media server directly connected to tape library

Student email mailboxes are on ONYX.  TEAL connects to ONYX for backup to the tape library.

Server Info:

  • Manufacturer:                                 Dell
  • Model Number:                              Power Edge 4600
  • Service Tag #:                                  D1VHM21
  • Server Warranty:                            Service Express
  • Warranty expiration:     
  • Manufacturer Support #:             616-698-2221
  • Manufacturer Support Site:        seiservice.com
  • Purchase Date:                                3/28/2003
  • Retirement Date:                            3/28/2006
  • Service agreement start:              8/1/2008
  • Service agreement type:              24/7 with 4 hour response
  • Initial Cost:
  • Replacement Cost:                         $6,000

HARDWARE:

               CPU:                                                   2.40GHz

               Memory:                                           4 GB

INSTALLED HARDWARE:              

SOFTWARE:        Microsoft Windows Server 2003 Enterprise Edition SP2 (see Configuration Management report as of 11/24/08 at end of report).  Microsoft Exchange Agent and Net Backup plus see Attached Configuration Management Report

NETWORK:

  • NIC #1: 
  • IP Address:                                       10.7.1.8
  • Firewall (Y/N)
    • Open Ports:
  • External IP:
  • Default Gateway:                           10.7.1.254
  • MAC Address:                                  00:06:5B:EE:93:18
  • DNS:                                                   10.7.1.13; 10.7.1.16
  • Other:                                                WINS 10.7.1.54

 

Attached to SAN: (Y/N)

  • HBA (Model/WWPN)
  • Alias of HBA:
  • Switch/Port:
  • Array:
  • Assigned Storage:

Attached to UPS: (Y/N):

Password policies for users: (Y/N)            Y

Server troubleshooting/documentation

               Start up script (normal):

               Shutdown procedure:

Backup Procedures:

               Backup policy: (when, where):

ONYX is a media server that is directly connected to tape library and uses NetBackup 4.5. 

               Product version:              NetBackup 4.5

               Media (Disk/Tape):         Disk to Tape

               Location of Media:          Library or Maxwell

Retention Period:           

                              Information store backed up every night /Program files once a week on          Friday.

               Restore Process:              TEAL>ONYX>Tape

               Backup Policy Used:

StdWindows-Onyx (as of 9/15/10

Removed

 

 

 

 

Removed

 

 

 

 

Weekly

Full Backup

Retain – 1 month

 

ALL_LOCAL_DRIVES

Monthly

Full Backup

Retain – 6 months

Run every 26 days

 

 

 

 

Restore Personnel:

               Lead Person/Team:        Dennis Harvey

               Technical Support:          CORE

               Location of software:     File cabinet – service packs on net (up to date on process)

                                                            Exchange 2003 Service pack

               Restore script:   None

               User notification:             Notify users if outage will be more than ______

                                                            Who do you notify?

                                                            How do you notify?        Website

 

==========================================================================================================================================================================

SERVER NAME:                TEAL     

RECOVERY PLAN:

               Short Term Recovery:   

             At current time we cannot move ONYX to TEAL because disk              space for mailboxes would be an issue.  Therefore we would              configure one of the machines hooked to SAN and use SAN for        mailbox storage.

 

               Recovery Point:

               Recovery Time:                               24 hours to rebuild completely (including restoring mailboxes)

               Long Term Recovery:                    Procure and configure new server

SERVER LOCATION:                                       Maxwell 148 Rack B5

SERVER PURPOSE AND SYNOPSIS:           Exchange Server (Backend)

                                                                           Mail boxes for Staff/employees

Server Info:

  • Manufacturer:                                 DELL     
  • Model Number:                              Power Edge 4600
  • Service Tag #:                                  CZ9V411
  • Server Warranty:                            Service Express
  • Warranty expiration:
  • Manufacturer Support #:             616-698-2221
  • Manufacturer Support Site:        seiservice.com
  • Purchase Date: 
  • Retirement Date:
  • Service Agreement start:              8/1/2008
  • Service Agreement Type:             24/7 with 4 hour response
  • Initial Cost:
  • Replacement Cost:         

HARDWARE:

               CPU:                                                   2.40GHz

               Memory:                                           4 GB

INSTALLED HARDWARE:

SOFTWARE:        Microsoft Windows Server 2003 Enterprise Edition SP2 (see Configuration Management report as of 11/24/2008.  Microsoft Exchange Agent (Current as of 11/24/08)

NETWORK:

               NIC #1:

               IP Address:                                       10.7.27.242

               Firewall (Y/N)

                              Open Ports:

               External IP:

               Default Gateway:                           10.7.27.254

               DNS:                                                   10.7.1.13; 10.7.1.16

  • Attached to SAN: (Y/N)
    • HBA (Model/WWPN)
    • Alias of HBA:
    • Switch/Port:
    • Array:
    • Assigned Storage:

Attached to UPS: (Y/N):

Password policies for users: (Y/N)             Y

Server troubleshooting/documentation

               Start up script (normal):

               Shutdown procedure:

Backup Procedures:

               Backup policy: (when, where)    TEAL is backed up to PURPLE       

               Product version:                             NetBackup 6.5.3

               Location of Media:                         Library or Maxwell

               Retention Policies:

Exchange_IS

Replaced

 

 

 

 

Replaced

 

 

 

 

Fridays

Full Backup

Retain – 1 month

I500

Microsoft Information Store

Monthly

Full Backup

Retain – 6 months

I500

 

 

 

Restore Process:                            

Restore Personnel:

               Lead Person/Team:                       Dennis Harvey

               Technical Support:                         CORE

               Location of software:                    File cabinet – service packs on net

               Restore script:                                 None

 

NOTE:  This is the process as of 9/15/10.  This plan is constantly being changed

 

Review History

Reviewed :    9/15/10

Reviewer:        Dennis Harvey

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Last modified
02:21, 17 Dec 2013

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