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Business Continuity Plan - Voicemail

Synopsis:

This system is maintained by an outside vendor.

Information:

SERVER NAME:                COMMUNITE1 and COMMUNITE2

RECOVERY PLAN:

               Short Term Plan:             

If COMMUNITE1 fails it will fall back to a redundant failover COMMUNITE2Under the existing support plan the recovery process would be to call G3 Technology Partners.

               Long Term Plan:

At the present time the support agreement would include replacement of server if necessary.

LOCATION:                                                      Maxwell, PBX Room

SERVER PURPOSE AND SYNOPSIS:           Voicemail

Server Info:

  • Manufacturer:                                 Alliance Systems
  • Model Number:                              SR2500ALLX
  • Service Tag #:                                  D43690-021
  • Serial Number:                                1-BZDS72400216/ Backup Box 2-BZDS72400216  
  • Server Warranty:                            2 years advanced replacement as per support agreement
  • Warranty Expiration:                     No support available after August 2012
  • Manufacturer Support #:             972-63-3400
  • Manufacturer Support Site:        http://www.alliancesystems.com
  • Purchase Date:                                7/7/2007
  • Retirement Date:                            estimated to be August 2012
  • Initial Cost:                                       $6000 (hardware only)
  • Replacement Cost:                         $872/year on support plan for years 1 thru 3, then $1744/year                                                                     for years 4 and 5

HARDWARE:

               CPU:                                                   2GHz

               Memory:                                           2GB

INSTALLED HARDWARE:

SOFTWARE:                                                     Operating System – Windows Server 2003, SP2

Web Interface for Communite – I.I.S. v6 on Lilac

NETWORK:

               NIC #1:

               IP Address:                        10.6.1.41

               Firewall (Y/N)

                              Open Ports:

               External IP:

               Default Gateway:            10.6.1.254

               DNS:

Attached to SAN: (Y/N)

               HBA (Model/WWPN)

               Alias of HBA:

               Switch/Port:

               Array:

               Assigned Storage:

 

Server troubleshooting/documentation

               Start up script (normal):

               Shutdown procedure:

               Error log location:                           BERYL

Backup Procedures:

               Backup policy: (when, where):  Disk to Disk (back up to Opal)

               Media (Disk/Tape):

               Product version:                             NetBackup 4.5

               Location of Media:

               Retention Period:

               Restore Process

Restore Personnel:

               Lead Person/Team:        Nate Renbarger/Bill Emmett

               Technical Support:

               Location of software:

               Restore script created:

Testing:

               Initial DR testing completed: (Y/N)

 

 

Review History:

Document Approved:     4/8/2009

Review History:                7/12/2011

Reviewer:                           Nate Renbarger

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Last modified
02:21, 17 Dec 2013

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