Trouble sending to a specific site following a phishing attack.
When cleaning up after a phishing attack we find that a certain queue has quite a few messages waiting. (Example Comcast.com had over 200 messages backed up in queue.). THis usually means we are a target for blacklisting. Or...
A user notifies us that they can not send to a specific site..
These are the steps to resolve the problem.
- Comcast is generally the first one to put us on a blacklist. They maintain a form at support.comcast.com.rbl. Fill this form out and they wait for theri response...
- Several other groups have automatic process that will be generated after the last spam email sent. These sites include G-mail (72 hours) and Hotmail (72 hours)
- Because we have live@edu account we cann call Mircosoft support to get off the list faster. (1-800-455-6399).
- There are three websites to check by putting in address of SMTP server 199-8-25-251. These sites are:
- Smaller companies like Frontier.net usually need something sent to them from outside our system to explain the problem and correction steps taken..
Phishing Attack is a related procedure.