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Communications Officer Role

Overview

Describes the role of the Communications Officer in the UIT Incident Management process.

Details

The Communications Officer is the designated individual (from within the UIT department) who is responsible for coordinating the efforts of UIT staff from multiple teams throughout the Incident Management process. This cannot be a member of the Support Center or  Response Team. (This role is also frequently referred to as "Command & Control".) The Communications Officer also, by default, fills the role of Documentation Officer.

Steps

Phase 1
1. Who is working the problem?
2. Find or create Problem ticket

Phase 2 - Every 15 min
1. Get status update
2. Can we fix it (within RTO)?
3. Who needs to know?

Phase 3
1. Is it fixed?
2. Who needs to know?

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Last modified
16:15, 13 Jan 2014

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