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Documentation Officer Role

Overview

Describes the role of the Documentation Officer in the UIT Incident Management process.

Details

The Documentation Officer is responsible for documenting all relevant information related to the incident and all actions taken by the Response Team. By default, the Documentation Officer role is also assigned to the Communications Officer. However the Communications Officer may choose to select another individual for this role.

Steps

  1. Find or create Problem ticket
  2. Has the status changed?
  3. What was the root cause?

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Last modified
16:15, 13 Jan 2014

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