Home > Forms and Procedures > Procedures > UIT Procedures > UIT Incident Management Process > Roles > Support Center Role

Support Center Role

Overview

Describes role of the Support Center in the UIT Incident Management ProcessUIT Incident Management process.

Details

Communication with the Support Center should typically be directed to the Support Center Manager.

Steps

  1. Hand off (Dir, alternate contact)
  2. Find Communications Officer
  3. Find or create Problem ticket and associate tickets

Related

You must to post a comment.
Last modified
16:15, 13 Jan 2014

Tags

This page has no custom tags.

Classifications

This page has no classifications.