A customer calls to say that a website is blocked by the web content filter as shown in the illustration 1.
Illustration 1. Website blocked by the Palo Alto Networks content filter
Keywords for KB
Palo Alto, firewall, blocked, blocked website, denied
Website can be wrongly categorized by Palo Alto Networks for a variety of reasons. Most likely, it is either
Human error (i.e. the wrong category was selected by the person reviewing the website),
The website at some point has been maliciously compromised.
A request must be sent to Palo Alto Networks to review the website and re-categorize the URL.
Note: Any URLs for free hosting services will need to be directed to Information Security.
and enter the URL and CAPTCHA code.
Illustration 2. Website to check a URL’s category
Note: Dependent up on University policy and guidance, more categories (e.g. adult, nudity, etc.) may also be blocked at a later date.
Click the Request Change button (Illustration 3).
Illustration 3. Verifying the URL category
Illustration 4. Requesting a new category
Illustration 5. Confirmation email