Explains how to use the administrative login feature which allows you to see what another user sees.
Your administrative login to Brightspace must have the IT/Helpdesk Support role.
Log in to your administrative account (ends in .adm) using this link https://brightspace.indwes.edu/d2l/Login?noredirect=1
After login, click on the Your user name link upper right corner of page.
Next, click on the Change role link:
Next you will see a list of roles. Choose the role you would like to impersonate.
When you are done click on the X next to the role you are impersonating to return to your assigned access.