Explains how to use the administrative login feature which allows you to see what another user sees.
Your administrative login to Brightspace must have the IT/Helpdesk Support role.
Log in to your administrative account (ends in .adm) using this link https://brightspace.indwes.edu/d2l/Login?noredirect=1
Click on the gears menu located at the top right of your page. Then click on the Users tool located under the User Related section.
In the search bar, you can search by a user’s username, ID number, or first and last name.
Click on the drop down arrow next the user’s first and last name. Then click on the Impersonate User option.