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Indiana Wesleyan University Support Knowledge Base

Having trouble logging in


Sorry to hear you're having troubles logging in.

The first thing to check before trying the following steps is to ensure you are using Fire Fox version 9.0 or later as your internet browser. (IE 9.0 can work as well, but it also requires Windows 7).

You can download and install Fire Fox for free here:

Try using Firefox for your Blackboard/ePortfolio work before proceeding to the next troubleshooting steps.

Your ePortfolio username and password have to match your Blackboard username and password exactly for Single-sign-on to work via the ePortfolio tab. If you or a support rep change your Blackboard password, this will not automatically change your ePortfolio password. To reset your ePortfolio password to match Blackboard, please take the following steps:

1. Log into your ePortfolio by going to
     a. Use your Blackboard username and your old Blackboard password**

**NOTE: If you can't log in to this page, you can use the "Forgot your Password" link on the above hyperlink page to get a new password e-mailed to you.

2. Once you are logged into your ePortfolio, use the menu at the top right where your name is. This will drop down and allow you to change your password. Change it to match your Blackboard password and then log out using the same menu.

3. Next, log out and then back into Blackboard and try the ePortfolio tab again.  If the tab still gives you a False sign on error, please let me know by replying to this e-mail.

Please let me know if you are still having troubles and send me details about any screens which you have that are different than what you see in the Candidate Guide.

Thank you for helping me troubleshoot this for you,


Things to be aware of ...


UndefinedNameError: reference to undefined name 'isPrivateBadge' (click for details)
    at (Web/Academic/Chalk_and_Wire/ePortfolio_FAQ/Having_trouble_logging_in), /content/body/div[2]/pre, line 1, column 1
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