Skip to main content
Indiana Wesleyan University Support Knowledge Base

Logging in takes them back to the login screen


Sorry to hear your having troubles logging in.

The first thing to check before trying the following steps is to ensure you are using Fire Fox version 9.0 as your internet browser. (IE 9.0 can work as well, but it also requires Windows 7).

You can download and install Fire Fox for free here:

Try using Firefox for your Blackboard/ePortfolio work before proceeding to the next troubleshooting steps please. I have noticed that every now and then it will cycle to the log in again, but just click on the ePortfolio tab a second time and it will launch correctly.

Your ePortfolio username and password have to match your Blackboard username and password exactly for Single-sign-on to work via the ePortfolio tab. If you or a support rep change your Blackboard password, this will not automatically change your ePortfolio password. To reset your ePortfolio password to match Blackboard, please take the following steps. NOTE: You may have to do this from home if the school will not allow you to access the following website.

Log into your ePortfolio by going to
Use your Blackboard username and your old Blackboard password

NOTE: If you can't log in to this page, you can use the "Forgot your Password" link on the above hyperlink page to get your password e-mailed to you.

NOTE 2: If your screen only shows a yellow bar which offers you a link to a Guide and states that things might look differently, please use the steps at the end of this message to fix this.

Once you are logged into your ePortfolio, use the menu at the top right where your name is. This will drop down and allow you to change your password.

Change it to match your Blackboard password and then log out using the same menu.

    Next, log out and then back into Blackboard and try the ePortfolio tab again.  If the tab still gives you a False sign on error, please let me know by replying to this e-mail.


Troubleshooting the Yellow Info bar issue as well as screens which do not match what is in the Candidate Guide:

The fastest way to fix these types of anomalies is as follows:

With your current browser open to the screen giving you troubles, press your F5 button. If using a laptop with an external keyboard, use the F5 button on the laptop.  You may need to press it up to three times to clear the Java cache in your browser and see the right screen with no error.

If this does not resolve the error message for you,  make sure you installed the Fire Fox browser mentioned above.

Use this browser along with the Candidate Guide (Make sure you are using the most current Candidate Guide by downloading it from the News section of your ePortfolio Dashboard) to work in your ePortfolio.  Please let me know if you are still having troubles and send me details about any screens which you have that are different than what you see in the Candidate Guide.

Thank you for helping me troubleshoot this for you,


Things to be aware of ...


UndefinedNameError: reference to undefined name 'isPrivateBadge' (click for details)
    at (Web/Academic/Chalk_and_Wire/ePortfolio_FAQ/Logging_in_takes_them_back_to_the_login_screen), /content/body/div[2]/pre, line 1, column 1
  • Was this article helpful?