90% of these types of ePortfolio struggles where your screen does not match what is in the Candidate Guide are due to out-of-date browsers or up-to-date browsers with add-ons or plug-ins which conflict with the ePortfolio Java Scripts.This version of the ePortfolio REQUIRES either IE version 9 or greater or Fire Fox version 9 or greater. IE 9 also requires Windows 7, so I have been recommending Fire Fox 9 since it will work on Windows XP and later versions of windows.
The fastest way to fix these types of anomalies is as follows:
With your current browser open to the screen giving you troubles, press your F5 button. If using a laptop with an external keyboard, use the F5 button on the laptop. You may need to press it up to three times to clear the Java cache in your browser and see the right screen with no error.
If this does not resolve the error message for you, install the newest version of Fire Fox without additional add ons. You can download and install it for free here:
Use this browser to attempt to share along with the steps in the Candidate Guide (Make sure you are using the most current Candidate Guide by downloading it from the News section of your ePortfolio Dashboard). Please let me know if you are still unable to do so and send me details about any screens which you have that are different than what you see in the Candidate Guide.
Thank you for helping me troubleshoot this for you,
Things to be aware of ...