Troubleshooting and Support
** Note: The links below may need to be copied and pasted into your URL bar.
Bookshelf Download Link
Go to https://support.vitalsource.com/hc/en-us/articles/201344733 to choose the download for the various devices.
Troubleshooting Machine Activations Error
Go to https://support.vitalsource.com/hc/en-us, choose the device you wish to troubleshoot.
Resetting Your Password
Go to https://support.vitalsource.com/hc/en-us/articles/201856436 to reset your password.
Video Tutorial Link
Got to http://downloads.vitalbook.com/tutorials/publish/index.html?did=generic for various video tutorials.
Indiana Wesleyan University Support:
- Phone- (765) 677-2209
- Email- firstname.lastname@example.org
- Bookshelf Customer Support Request Form: https://support.vitalsource.com/hc/en-us/requests/new?ticket_form_id=56343
- Phone- 1-855-200-4146