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eForms Help Page

Overview

This page will address common issues that prevent access to the eForms section on the IWU portal.

Troubleshooting

If you encounter difficulties viewing an eForm on the IWU portal page first make sure that:

  • You are on a laptop or desktop, not a tablet or smartphone
  • You are using a web browser other than "Safari"
    • Mac users can download an alternative browser such as Google Chrome for free here: www.google.com/chrome

If the items above don't apply, or if you've corrected these issues and still encounter difficulties try re-installing the latest version of Java by following the steps below.

Installing the Appropriate Version of Java

The appropriate version of Java needs to be installed for the eForms to function.  You may go to https://www.java.com/en/download/faq/release_changes.xml to download the most recent version yourself.  Version 8 is the latest Java version, but is not currently supported. This version can be used, but security warnings may appear before and after. It is safe to allow these.   Or you may contact the Support Center for assistance:

 

email-48.png telephone-48.png On campus: Dial extension 2209
Local phone: 765-677-2209
Toll free: 877-489-5678
download-48.png Submit a ticket:
https://support.indwes.edu/user
(Requires an IWU student or employee
username and password)
maps-48.png Location: 
If you would like to speak with a support technician in person, you are welcome to visit the IT Xpress office in the lower level of Jackson Library on the main IWU campus in Marion, IN.
Clock-01-48.png Service hours: 
Monday - Friday, 7:00 a.m. to 12:00 a.m. (midnight) Eastern Time
Email is also monitored on Saturday, 3:00 p.m. to 12:00 a.m. (midnight) Eastern Time

 

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Last modified
07:21, 23 Mar 2015

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