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Reference Number Error During Portal Login

Overview

When logging into the Portal users get a Reference Number Error and are unable to access the Portal page.

Symptoms

After logging into the Portal it will generate a similar error to:

There was a problem accessing the site. Try to browse to the site again.
If the problem persists, contact the administrator of this site and provide the reference number to identify the problem.
Reference number: 60b90002-03bc-4612-8f1d-0b4785408b87

Resolution

  1. The first step is to follow the instructions: How to clear your web browsers temporary internet files.
     
  2. If you are still receiving the error, the next step is to sync your computer's time. Select the appropriate Time Sync article depending on your Operating System:

 

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Last modified
12:22, 26 May 2016

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