Common Questions and Problems
Lists common questions and answers for the UIT Dashboard.
Questions
- How do I change my password?
- Click Here for more detailed instructions on changing your password.
- How do I request a name/address/phone/email correction?
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We do not have a consolidated place to request corrections at this time. However, in general:
- Residential students should contact Residential Academic Services
- Non-residential students should contact Student Services
- Administrative staff and residential full-time faculty should contact Human Resources
- Adjunct faculty should contact the faculty recruitment office c/o Elaine.Howell@indwes.edu
- What do the Patch Statuses mean?
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If the Software Development team has developed a custom patch related to your ticket, you will see its name and status appear next to that ticket. The statuses are:
- TEST Install Pending - Patch will be installed to the Test accounts during the next custom patch installation window.
- Ready for Testing (as-of date) - Patch was installed to the Test accounts on this date.
- LIVE Install Pending - Patch will be installed to the Live account during the next custom patch installation window.
- Installed to Live (as-of date) - Patch was installed to the Live account on this date.
- Which tickets are displayed for me?
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Open tickets and closed tickets of less than eight days are displayed when:
- You are the assignee
- You are the customer
- You are specified as an Others to Notify on the ticket