Common Questions and Problems

Click Here​ for more detailed instructions on changing your password.

We do not have a consolidated place to request corrections at this time.  However, in general:

• Residential students should contact Residential Academic Services
• Non-residential students should contact Student Services
• Administrative staff and residential full-time faculty should contact Human Resources
• Adjunct faculty should contact the faculty recruitment office c/o Elaine.Howell@indwes.edu

​If the Software Development team has developed a custom patch related to your ticket, you will see its name and status appear next to that ticket.  The statuses are:

• TEST Install Pending - Patch will be installed to the Test accounts during the next custom patch installation window.
• Ready for Testing (as-of date) - Patch was installed to the Test accounts on this date.
• LIVE Install Pending - Patch will be installed to the Live account during the next custom patch installation window.
• Installed to Live (as-of date) - Patch was installed to the Live account on this date.

Open tickets and closed tickets of less than eight days are displayed when:

1. You are the assignee
2. You are the customer
3. You are specified as an Others to Notify on the ticket