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Indiana Wesleyan University Support Knowledge Base

Common Questions and Problems

Lists common questions and answers for the UIT Dashboard.

Questions

How do I change my password?
Click Here​ for more detailed instructions on changing your password.
How do I request a name/address/phone/email correction?

We do not have a consolidated place to request corrections at this time.  However, in general:

What do the Patch Statuses mean?

​If the Software Development team has developed a custom patch related to your ticket, you will see its name and status appear next to that ticket.  The statuses are:

  • TEST Install Pending - Patch will be installed to the Test accounts during the next custom patch installation window.
  • Ready for Testing (as-of date) - Patch was installed to the Test accounts on this date.
  • LIVE Install Pending - Patch will be installed to the Live account during the next custom patch installation window.
  • Installed to Live (as-of date) - Patch was installed to the Live account on this date.
Which tickets are displayed for me?

Open tickets and closed tickets of less than eight days are displayed when:

  1. You are the assignee
  2. You are the customer
  3. You are specified as an Others to Notify on the ticket
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