What do the Patch Statuses mean?

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Answer

If the Software Development team has developed a custom patch related to your ticket, you will see its name and status appear next to that ticket. The statuses are:

TEST Install Pending - Patch will be installed to the Test accounts during the next custom patch installation window.
Ready for Testing (as-of date) - Patch was installed to the Test accounts on this date.
LIVE Install Pending - Patch will be installed to the Live account during the next custom patch installation window.
Installed to Live (as-of date) - Patch was installed to the Live account on this date.