Customer calls and reports an issue with updating a specific address type within the Colleague system.
To resolve the issue, follow the steps in this section.
- Open the SVM (Staff/Volunteer Maintenance) form for the individual experiencing the issue. Make note of the office codes assigned to this person.
- Cancel out of the SVM.
- Open the ADRS (Address Record Security) form. Listed here you will see an office code in the left column and an Address Type in the right column.
- Locate the Office Code associated with the individual experiencing the issue.
- Notice the address types associated to the office code. This individual will only be able to update address information when the address type associated with their office codes match the address type in NAE or ADSU.