IT Support Center:
IWU's IT Support Center provides a number of technical services to the IWU community. This includes, but is not limited to:
- login assistance to IWU systems
- troubleshooting of IWU systems and services
- support and troubleshooting of IT maintained computing equipment
- network connectivity assistance at IWU locations
If you need technical assistance, you can get in touch with us via the methods below during our business hours which are also listed below. Need help with something else / need to reach another office?
Note:
IWU's IT Support Center is closed when the university closes for holidays, campus closures due to weather etc.
IWU's IT Support Center is closed when the university closes for holidays, campus closures due to weather etc.
Contact Information
Submit a ticket online:
Submit a ticket or view your ticket's status online
Requires an IWU username and password
Email: it.support@indwes.edu (see Service Hours to the right)
Send an email to our Tech Support Specialists
Our response time is typically within 8 business hours but will vary based on
request volume
Call: 765-677-2209 (see hours to the right)
Toll free: 1-877-489-5678
Phone:
Contact Information for other IWU Offices/Services:
| Office/Area | Contact Info | Notes/Items Handled |
|---|---|---|
| Financial Aid IWU Marion | 📧 finaid@indwes.edu 💻 Financial Aid Website |
Financial aid questions, FAFSA, etc. |
| Financial Aid National and Global | 📞 1-866-498-4968 📧 iwufinaid@indwes.edu 💻 Financial Aid Website |
Financial aid questions, FAFSA, etc. |
| Jackson Library | 📞 765-677-2184 📧 jacksonlibrary@indwes.edu 💻 Jackson Library Website |
On-campus library, library resources, research assistance |
| Online Campus Library Services OCLS | 📞 1-800-521-1848 📧 ocls@indwes.edu 💻 OCLS Website |
Library resources, research assistance, APA guides |
| Registrar | 📞 765-677-2131 📧 registrar@indwes.edu 💻 Registrar Website |
Transcripts, graduation info, enrollment verification |
- Apple SMC Reset (208,465)
- Getting Started with your IWU Student Email (36,712)
- Clear Browser Cache or Temporary Internet Files (24,656)
- Register a Device for IWU-Wifi Access (9,369)
- How to Identify Email Scams (4,404)
- Adirondack Mocha (299)
- Classroom Layout (260)
- Can I use a hardware token / security key as my second factor? (101)
- I setup my smart phone for calls/sms with Duo, but didn't activate the Duo Mobile App. How do I activate it now? (92)
- Equipment from IECW (32)
- Maxwell 201 Social Sciences Lobby (28)
- Reference (2)