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Indiana Wesleyan University Support Knowledge Base

IWU Support

Knowledge Base

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    IT Support Center:

    IWU's IT Support Center provides a number of technical services to the IWU community. This includes, but is not limited to: Login assistance to IWU systems, Basic troubleshooting of IWU systems and services, Support and troubleshooting of IT maintained computing equipment, Network connectivity assistance etc.

    Are you looking to contact a different IWU Office?


    Contact Information

    download-48.pngSubmit a ticket online:
    Submit a ticket or view your ticket's status online
    Requires an IWU username and password

    email-48.pngEmail: (see Service Hours to the right)
    Send an email to our Tech Support Specialists
    Our response time is typically within 8 business hours but will vary based on
                             request volume

    telephone-48.pngCall: 765-677-2209 (see hours above)
    Toll free: 1-877-489-5678

    Service Hours all times eastern

    email-48.pngEmail & Online Tickets:
    Mon – Fri: 7am to 9pm
    Sat: Noon to 9pm

    Mon – Fri: 7am to 9pm

    IWU's IT Support Center is closed when the university closes for holidays, campus closures due to weather etc.


    Contact Information for other IWU Offices/Services:

    Office/Area Contact Info Notes/Items Handled
    Financial Aid IWU Marion 📧
    💻  Financial Aid Website
    Financial aid questions, FAFSA, etc.
    Financial Aid National and Global 📞  1-866-498-4968
    💻  Financial Aid Website
    Financial aid questions, FAFSA, etc.
    Jackson Library 📞  765-677-2184
    💻  Jackson Library Website
    On-campus library, library resources, research assistance
    Online Campus Library Services OCLS 📞  1-800-521-1848
    💻  OCLS Website
    Library resources, research assistance, APA guides
    Registrar 📞  765-677-2131
    💻  Registrar Website
    Transcripts, graduation info, enrollment verification