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Indiana Wesleyan University Support Knowledge Base

IWU Support

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    IT Support Center:

    IWU's IT Support Center provides a number of technical services to the IWU community. This includes, but is not limited to:

    • login assistance to IWU systems
    • troubleshooting of IWU systems and services 
    • support and troubleshooting of IT maintained computing equipment
    • network connectivity assistance at IWU locations

    If you need technical assistance, you can get in touch with us via the methods below during our business hours which are also listed below. Need help with something else / need to reach another office? 

    Note:
    IWU's IT Support Center is closed when the university closes for holidays, campus closures due to weather etc.
      
    Contact Information

    download-48.pngSubmit a ticket online:
    Submit a ticket or view your ticket's status online
    Requires an IWU username and password

    email-48.pngEmail: it.support@indwes.edu (see Service Hours to the right)
    Send an email to our Tech Support Specialists
    Our response time is typically within 8 business hours but will vary based on
                             request volume

    telephone-48.pngCall: 765-677-2209 (see hours to the right)
    Toll free: 1-877-489-5678
     

    Service Hours all times eastern

    email-48.pngEmail & Online Tickets:
    Mon – Fri: 7am to 6pm
    Sat & Sun: Closed

    telephone-48.pngPhone:
    Mon – Fri: 7am to 6pm
    Sat & Sun: Closed
     

    Temporary Hours:
    We have temporarily adjusted the office hours of the IT Support Center. The new temporary hours are reflected above.

     

     

     

    Contact Information for other IWU Offices/Services:

    Office/Area Contact Info Notes/Items Handled
    Financial Aid IWU Marion 📧  finaid@indwes.edu
    💻  Financial Aid Website    		 Financial aid questions, FAFSA, etc.
    Financial Aid National and Global 📞  1-866-498-4968
    📧  iwufinaid@indwes.edu
    💻  Financial Aid Website    		 Financial aid questions, FAFSA, etc.
    Jackson Library 📞  765-677-2184
    📧  jacksonlibrary@indwes.edu
    💻  Jackson Library Website    		 On-campus library, library resources, research assistance
    Online Campus Library Services OCLS 📞  1-800-521-1848
    📧  ocls@indwes.edu
    💻  OCLS Website    		 Library resources, research assistance, APA guides
    Registrar 📞  765-677-2131
    📧  registrar@indwes.edu
    💻  Registrar Website    		 Transcripts, graduation info, enrollment verification

     

     
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