How to create a user in InContact

Create User in InContact

1. Go to incontact.incontact
2. Sign in
3. Select Admin> users >users
4. Click on a user that will have similar permissions to the current user you are creating
5. Verify they are the correct permissions > copy
6. Fill in
   1. First name
   2. Last name
   3. Username (firstname.lastname) same as IWU email/username
   4. Internal ID (colleague id)
   5. >save and continue
   6. Copy and paste inContact id (ID)
   7. Go back into users profile in CRM
      1. Add InContact Agent ID.
      2. Add correct outbound skill > save