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Indiana Wesleyan University Support Knowledge Base

Glossary

Overview

Provides a combined list of all the terms, acronyms, and abbreviations defined within the Knowledge Base.

Terms

CSR

CSR stands for Customer Service Representative.  UIT has employed three CSR's, one for each of the primary business units: RES, NONRES, and CENTRAL.  These CSR's are the primary point of contact for our customers for any question, comment, issue, escalation, or project request.  The current CSR's are:

Residential (RES): Damon Richardson <damon.richardson@indwes.edu>
Non Residential (NRES): Brian Hertzog <brian.hertzog@indwes.edu>
Central (CENT): Damon Richardson <damon.richardson@indwes.edu>
Policy

Policies are guidelines or laws that drive the Processes and Procedures.

Procedure

Procedures are the detailed steps required to perform an activity within a process.

Process

A process is a high level view that defines a set of tasks, or procedures.

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