OverviewExplains the role of participant in BPR and describes how to effectively participate in a BPR session.
Congratulations, you have been selected as a Participant in a Business Process Redesign session! This can be an exciting and fun process. To help steer your session to success, follow the guidelines below.
- Read the Getting Started guide--especially the Basic Methodology Outline so you understand what you will be doing.
- Be committed to the process! Your undivided time and attention will make sure the process goes quickly and successfully. The result will be a much-improved process for you and your colleagues to utilize.
- Be prepared to document the current workflow process (As-Is).
- Be prepared to identify known issues as well as strengths of the current process.
- Be prepared to think outside the box in the design of the future process (To-Be).
- Be prepared to help the group by taking a turn at writing on the whiteboard or typing on the projector.
- Arrive at the scheduled meeting place at least 5 minutes early so the session can begin on time.
- Don't let the Facilitator cut you off. S/he knows better and is charged with allowing all ideas & information to come out.
- Don't be shy! Share all of the knowledge and ideas you have on the subject, especially when the process is one you perform.
- Listen carefully to the other participants. You will likely hear/learn some thing you did not know before.
- Be prepared to take ownership of your business process. You are the Process Owner if you are a manager and:
- You are responsible for the process,
- You are concerned about the performance of the process,
- You own or report on the result of the process, or
- You or your team can't function when the process is broken
Tips for Success
- Organize around process outcomes, not around tasks.
- Make sure the To-Be model is flexible for future needs.
- Build new and enhance existing strategic partnerships with process stakeholders.
- Capture information once.
- Use automation and technology when possible.
- Establish a continuous improvement mindset and capability.