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Indiana Wesleyan University Support Knowledge Base

Participating in a BPR Session


Explains the role of participant in BPR and describes how to effectively participate in a BPR session.


Congratulations, you have been selected as a Participant in a Business Process Redesign session!  This can be an exciting and fun process.  To help steer your session to success, follow the guidelines below.


  • Read the Getting Started guide--especially the Basic Methodology Outline so you understand what you will be doing.
  • Be committed to the process!  Your undivided time and attention will make sure the process goes quickly and successfully.  The result will be a much-improved process for you and your colleagues to utilize.
  • Be prepared to document the current workflow process (As-Is).
  • Be prepared to identify known issues as well as strengths of the current process.
  • Be prepared to think outside the box in the design of the future process (To-Be).
  • Be prepared to help the group by taking a turn at writing on the whiteboard or typing on the projector.
  • Arrive at the scheduled meeting place at least 5 minutes early so the session can begin on time.


  • Don't let the Facilitator cut you off.  S/he knows better and is charged with allowing all ideas & information to come out.
  • Don't be shy!  Share all of the knowledge and ideas you have on the subject, especially when the process is one you perform.
  • Listen carefully to the other participants.  You will likely hear/learn some thing you did not know before.
  • Be prepared to take ownership of your business process.  You are the Process Owner if you are a manager and:
    • You are responsible for the process,
    • You are concerned about the performance of the process,
    • You own or report on the result of the process, or
    • You or your team can't function when the process is broken

Tips for Success

  • Organize around process outcomes, not around tasks.
  • Make sure the To-Be model is flexible for future needs.
  • Build new and enhance existing strategic partnerships with process stakeholders.
  • Capture information once.
  • Use automation and technology when possible.
  • Establish a continuous improvement mindset and capability.
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