There are a few different ways in which the Create PDF button in the Colleague report browser can fail to successfully produce and display the PDF:
The best resolution to try depends on which situation is occurring:
Customers who have the AOL toolbar installed in Internet Explorer and who use Adobe Reader 9 may experience an issue where iexplore.exe instances for PDF file exports from UI 4 persist even after the browser window is closed. When customers run multiple PDF exports, they acquire more and more iexplore.exe processes that stay open, eventually causing Colleague to hang when they click Create PDF.
To resolve the issue, the AOL toolbar should be uninstalled, or the customer should upgrade to a more recent version of Adobe Reader.
When the Create PDF button always fails to successfully produce a PDF, the problem is usually either with the customer's Internet Options security settings in Windows, or with the customer's Adobe Reader plugin for the browser they are using to access Colleague.
To address problems with security settings in Internet Options, follow the resolution described on this page.
To address problems with the Adobe Reader browser plugin, try uninstalling and reinstalling the plugin. If the customer is not using the most recent version of Adobe Reader available to IWU employees, the issue may also be resolved by an upgrade.
When customers experience the Create PDF button only failing sometimes (on the same computer), usually it is because they still have a previously-created PDF still open in a browser window. Customers must ALWAYS close an Internet Explorer or other browser window containing a previously-created PDF before creating another one. If they do not, then the old report will remain open and the new one will never appear.
If new PDFs still fail to appear after all previously-created ones are closed, check the currently running processes to verify that there aren't any bad instances of the executable for the browser being used still open in the background.