Installation Guide
Overview
This guide will walk you through the steps you need to follow in order to install the Adobe Creative Cloud software after it has been requested and approved through the Hardware Software Request form.
Installation
After your software has been approved and you have been given access to the software you will get an email with a link to the Adobe Creative Cloud web page.
Here you will log in using your IWU credentials that you set up with the previous email from Adobe.
Once you are logged in you can click on the blue "Download Apps" button in the upper right corner of the page.
Find the software in the list and choose to download it. This will begin the installation for the Adobe Creative Cloud. It is likely you will be asked for admin credentials to complete the installation. You will then need to call x2209 to have a tech use the admin credentials to complete the installation.
Once the Creative Cloud is installed it should begin the installation of the software you initially chose.
Troubleshooting Tip
Some users have received the following message after signing in to Creative Cloud: "You don't have access to manage apps in Adobe Creative Cloud"
To fix this problem, perform the following steps:
Windows
- Exit the Creative Cloud application.
- Open File Explorer and navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs.
- Move the ServiceConfig file to the desktop and confirm Administrator privileges if prompted.
- Right-click the file and open with Notepad.
- Change the following value:
<name>AppsPanel</name><visible>false</visible>
to
<name>AppsPanel</name><visible>true</visible>
- Save and close the file
- Move the file back to the folder it was in (C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs) and confirm Administrator privileges if prompted.
- Restart the computer
Your Apps panel should now be available
macOS
- Exit the Creative Cloud application.
- Open Finder, click Go in the menubar, and then Go to Folder...
- Type /Library/Application Support/Adobe/OOBE/Configs
- Copy the ServiceConfig file to the desktop.
- Right-click the file and open with TextEdit.
- Change the following value:
<name>AppsPanel</name><visible>false</visible>
to
<name>AppsPanel</name><visible>true</visible>
- Save and close the file
- Move the file back to the folder it was in (/Library/Application Support/Adobe/OOBE/Configs) and Authenticate with your password if prompted.
- Restart the computer
Your Apps panel should now be available