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Indiana Wesleyan University Support Knowledge Base

Continuous Improvement


Continuous improvement establishes a set of key metrics around productivity, quality and customer service and then ensures those metrics are actually implemented and analyzed on a routine basis.


Continuous improvement is often overlooked due to the hectic pace of change design and implementation.  Most organizations do not place adequate focus and time on monitoring and continuously improving new workflows.

Creating a culture of continuous improvement not only ensures ongoing effective use of the new processes but can typically identify other processes that may be out of control

First Steps

  1. Determine Process Owners / Identify Roles & Responsibilities
  2. Name Continuous Improvement Team / Develop Mission / Identify Roles & Responsibilities
  3. Determine Key Metrics
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