How to Request and Log into a Brightspace Administrative Account
Requesting an Admin Account
The LMS Admin Account Policy may be viewed within the Policy Warehouse. When requesting an admin account, please email the LMS Admin team at LMS-Admin@indwes.edu. Your request will be routed to the appropriate individuals for approval. We must have the following information before your request can be forwarded for approval.
- Where in the organizational structure access is needed (PAU, school, division, department or course level).
- Whether view-only or editing permissions are needed.
Once we have received approvals from all of the appropriate approver(s), your request will be processed.
Accessing an Admin Account
1. If you have already logged into your regular Brightspace account, the IWU Portal or any University site that uses single sign on, make sure to log out of all sites before proceeding. We strongly recommend that you use Chrome if at all possible.
2. Access the Brightspace direct login page.
2a. If you are taken to the Brightspace main landing page or the IWU network login page after selecting the Brightspace direct login page link instead of the login page, make sure to follow Step 1 above and then follow the direct login page link again.
3. The "Username" field requires that you input your administrative account's username, not your regular IWU username. Your administrative account's username will be the same as your regular IWU username but with .adm at the end. i.e. firstname.lastname.adm
3a. If you are attempting to login for the first time or have forgotten your password, please follow the steps in the Password Management section of this article.
4. After inputting your administrative account's username and password, select the "Log In" button.
Password Management
1. From the Brightspace direct login page, follow the "Forgot your password?" link.
2. The "Username" field requires that you input your administrative account's username, not your regular IWU username. Your administrative account's username will be the same as your regular IWU username but with .adm at the end.
3. If you entered the username for your Brightspace administrative account correctly, your IWU email address will be sent an email with a link to reset your password. If you do not receive an email and have checked your junk mail box, attempt Step 1 and Step 2 of this section again. Make sure that you do not have an extra space or character anywhere in the "Username" field.
4. As explained in Step 2 of this section, make sure that you input your Brightspace administrative account username in the respective field.
4a. Your password must meet all of the following requirements: minimum of eight characters long and include at least one lowercase letter, one uppercase letter, one numeric, and one non-alphanumeric character (e.g. !, @, #, $, %, etc.).
4b. Your password cannot include your username, ID number, first name, or last name. It also cannot be one of your previous 24 passwords.
5. After inputting your new password twice in the appropriate fields, select the "Submit" button. If your username is incorrect or your password does not meet one of the requirements the system will prompt you with an error message. Please review Step 4 in this section again before trying to select the "Submit" button again.
6. Once you successfully reset your password, follow the "Go to login page" link that will take you back to the Brightspace direct login page.
7. Input your administrative account's username and new password in their respective fields, then select the "Log In" button.
