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Indiana Wesleyan University Support Knowledge Base

Access and Integration

Adirondack is the Housing system that is hosted in the cloud.  We had to create custom processes to transfer data to and from the system.  

Support

eSupprort:  https://support.starrez.com/hc/en-us
emailStarCare@StarRez.com

Tickets submitted after office hours will be addressed on the next business day. If this is an urgent matter requiring immediate attention, please call the support line at +1 (877) 859-6259 press 2, leave a voice mail and a support rep will be in contact with you.   Business hours:  Monday - Friday    8:00am EST - 8:00pm EST      

 

Access

There are two main interfaces for SDT use.

THD - This is the main interface where you can go to create reports and search the data.  You log in with ADFS

DIM - This is the interface for creating imports and exports.  You have to have a personal login for this.

Live THD Interface: https://indwes.datacenter.adirondacksolutions.com/INDWES_THD_PROD

Live DIM Interface: https://indwes.datacenter.adirondacksolutions.com/INDWES_DIM_PROD

Test THD Interface: https://indwes.datacenter.adirondacksolutions.com/INDWES_THD_TEST

Test DIM Interface: https://indwes.datacenter.adirondacksolutions.com/INDWES_DIM_TEST

 

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The import and export into colleague currently utilizes two servers

Mocha - Used to transfer, process, and stage files for Erpapp
               Details...

Erpapp - Runs the colleague process and utilizes the staged files, and SFTPs student information to Adirondack
                Details...

 

You can find the repository for windows parts at \\DataExports\Adirondack
     The root folder here is a repo that contains subrepositories, which can be pulled all together, or you can pull them
     individually.

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