Skip to main content
Indiana Wesleyan University Support Knowledge Base

Self Service Other Balance is Wrong

Documents a problem with an incorrect Other balance showing in certain places in Colleague Self-Service.

Symptoms

In Colleague Self-Service, an incorrect balance shows next to Other - Balance: in the drop-down box on Financial Information > Account Activity causing students to believe they either have a credit or outstanding charge as shown below:

clipboard_e34bd1ae5b21821c07ebea8fac83f8373.png

clipboard_eaac411dbc3c14648a246c51785a88d85.png

clipboard_e685d493e0ca272f09422adef6a1fac18.png

Root Cause

This issue is caused by a display bug in Colleague Self-Service which places the incorrect balance in the drop-down box when adjustments are made to charges that were not associated with a term (non-term).

Resolution

If Terms were not added to these charges and credits, you must submit a support ticket to IT to have the issue corrected.

The issue can be prevented by always ensuring the appropriate Term is used when managing charges, credits, and adjustments to student accounts in Colleague using AJIN, MCRG, or RMAS screens:

clipboard_e68c4f175a382443cdc72a5c126b5b73c.png

clipboard_e850e8d5d750edb323053c099bd182495.png

clipboard_e6a17aaeeec7717fc918a827ae81b4c14.png

When the charges are associated to a term, they become part of the normal statement as shown below:

clipboard_e9caafc057b2b3ded6ee99f4a02f01c09.png

  • Was this article helpful?