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Indiana Wesleyan University Support Knowledge Base

XCUA Gets Stuck

Explains how to fix the problem of XCUA getting stuck on the progress bar.


  • When running XCUA, the progress bar stops working and nothing happens for a long time.

Possible solutions

Bad student data

Usernames and email addresses are generated using students' last, first and/or nick names on NAE.  Check the students' names on NAE and be sure that:

  • They are 100% correct.
  • The do not contain diacritic (accented) characters.
  • They start and end with at least one alphabetical character.

Things that have caused a problem in the past:

  • A first, last, or nick name with a bad character such as a dash at the end
  • A first, last, or nick name that contains only a period or some other non-alphabetical character


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