XCUA Gets Stuck
Explains how to fix the problem of XCUA getting stuck on the progress bar.
Symptoms
- When running XCUA, the progress bar stops working and nothing happens for a long time.
Possible solutions
Bad student data
Usernames and email addresses are generated using students' last, first and/or nick names on NAE. Check the students' names on NAE and be sure that:
- They are 100% correct.
- The do not contain diacritic (accented) characters.
- They start and end with at least one alphabetical character.
Things that have caused a problem in the past:
- A first, last, or nick name with a bad character such as a dash at the end
- A first, last, or nick name that contains only a period or some other non-alphabetical character