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Indiana Wesleyan University Support Knowledge Base

Creating a Manual Session

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Overview

This tutorial will walk you through using ScreenConnect on a Non-IWU machine and/or a Mac computer.

Steps

  1. Log into ScreenConnect
  2. Click on the "Support" button on the left side of the screen
    StartSupportSession1.png
     
  3. Click on the "Create +" button
    StartSupportSession2.png
     
  4. On the popup:
    1. Enter the Session Name
    2. Make sure "Simple Code" is selected
    3. Check the "Join Now" box
    4. Click "Create Session"
      StartSupportSession3.png
       
  5. If it is your first time creating a session you'll be prompted to install the client. Click the "Download App" 
    StartSupportSession4.png
     
  6. Follow the onscreen instructions which will be tailored to the browser and/or OS you're using
  7. You should then be joined to your session which will present a black screen which says "Waiting for guest"
  8. Proceed to the "Have the Customer Connect" section below
     

Have the Customer Connect

  1. Have the customer visit https://remoteassist.indwes.edu (The https:// can be left off in most browsers)
  2. At the welcome screen have them type in the session name you created in step 4 above
    StartSupportSession5.png
     
  3. Have the customer then follow the on screen instructions which will be tailored to their OS and browser combination as shown below:
    StartSupportSession6.png
     
  4. The customer should then connect to your session and you should see their screen
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