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Indiana Wesleyan University Support Knowledge Base

Rebuilding your Outlook Profile

Rebuilding your Outlook Profile


  1. If you are not already at the Start screen or Start Menu depending on your version of Windows left-click "Control Panel."
  2. In the "View by" drop down menu near the top right-hand corner of the Control Panel, left-click "Small icons."
  3. Left-click "Mail (32-bit)."
  4. Under "Profiles," left-click "Show Profiles."
  5. Left-click the name of the profile you want to recreate, and left-click "Remove."
  6. You will see a message asking if you are sure you want to remove the profile.  Left-click "Yes."
  7. Left-click "Add."
  8. In the "New Profile" window, type "exchange" without quotes as the profile name and left-click "OK."
  9. Your information should automatically populate into the fields that appear.  Left-click "Next."  The profile will be set up.  When this is done, left-click "Finish."
  10. Left-click "Apply," then left-click "OK."  You have successfully recreated your Outlook 2013 profile.

Other Help

If you find you need further assistance please feel free to call x2209 to speak to a support representative.

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