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Indiana Wesleyan University Support Knowledge Base

How to Request the Release of an Email in Quarantine



There are two options for requesting that an email be released from quarantine: via the website, or via the daily summary email. Use the table below to see the steps for each.

Request Release From the Daily Summary Email Request Release From the Website

Click on the Request Release button with the corresponding email you want released. 


You also have the options to either block the sender if you don't want to see anymore emails from that sender.

Microsoft also hosts the website for that will show quarantined items in real time. 

Navigate to (Pictured Below)

The options on the website are as follows. Before selecting an option, you will need to click on the check box (blue check mark) next to the email as shown in the picture.

  • Request Release
    • This will send a request to the email administration to release the email into your inbox.
  • Preview Message
    • This will bring up a side bar that will show what the email looks like. 


What Happens Next

  1. Your request will be reviewed by IWU's security team
  2. If the message is safe, the email will then be released and will appear in your inbox
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